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FAQ

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Frequently Asked Questions

Travel Smarter, Travel Better

Select your preferred tour or package, click Book Now (or Request a Quote), complete the booking form, and follow the payment instructions. We’ll confirm availability and send an invoice and booking confirmation by email.
We accept major credit/debit cards and bank transfers. For secure card payments we use trusted payment gateways; details are displayed at checkout. Contact us if you’d like to pay by bank transfer or need an invoice.
Most bookings require a deposit to secure reservations, with the balance due before travel. Deposit amounts and payment schedules vary by tour and supplier — check the tour’s Terms or your confirmation email..
Contact us as soon as possible with your booking reference and requested change. We’ll check availability and any supplier fees. Changes made close to departure may incur additional charges.
Cancellation terms vary by tour and supplier. Standard policies include a sliding scale based on how far in advance you cancel (e.g., full refund minus admin fee if cancelled 30+ days before departure). Exact terms are in your booking confirmation.
Contact us immediately. If you purchased travel insurance (strongly recommended), submit a claim. We’ll assist with supplier refunds or credits, but refunds depend on supplier rules.
Visa requirements depend on your nationality and destination. Check your government’s travel advice and the embassy/consulate website for the country you’ll visit. We can advise on typical requirements but cannot issue visas.
Typically: a passport valid for at least 6 months beyond travel dates, return/onward tickets, visas (if required), vaccination certificates (if applicable), and any required permits. Always verify requirements before travel.
Child pricing depends on the tour and the child’s age. Some trips offer reduced rates or free places for very young children; details are shown on each tour’s pricing section.
Yes — we partner with local community projects and conservation initiatives. A portion of selected tour proceeds supports education, conservation or community development projects; details are listed on the Giving Back page.
Respect local customs, minimise single-use plastics, support local businesses, follow wildlife viewing guidelines, and donate or volunteer through vetted local projects if you wish.
Yes — tell us your dietary needs when booking (vegetarian, vegan, gluten-free, allergies) and we’ll pass them to lodges and operators. Some remote locations may have limited options; we’ll advise beforehand.
First check your spam/junk folder. If no confirmation appears within one hour, email us directly at travel@inclusiveholidays.africa with your name, date and tour of interest and we’ll confirm receipt.

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    Contact Us

    Get in Touch with Inclusive Holidays Africa

    We’d love to hear from you! Whether you’re planning your next adventure, have questions about our tours, or need assistance, our team is ready to help.

    Location
    Our Location

    travel@inclusiveholidays.africa

    Phone
    Phone Number

    +254 0 20 4441479

    Email
    Send Email

    2nd Floor, The Mall, Westlands

    About Us

    We are a boutique touring  company based in Nairobi which delivers outstanding adventure travel experiences in Africa.

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